Privacy Policy

LUMKORA DIGITAL AGENCY

Privacy Policy

Last Updated: June 2026

Effective Date: June 2026

Lumkora Digital Agency — a trading name of Lumkora Ltd

Company No: 17241709

66 Paul Street, London EC2A 4NA

hello@lumkora.agency  |  lumkora.agency

 

 

This Privacy Policy explains how Lumkora Digital Agency (a trading name of Lumkora Ltd) collects, uses, stores and protects your personal data when you use our website or engage our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Lumkora Digital Agency is a trading name of Lumkora Ltd, a company registered in England and Wales.

 

Legal Name	Lumkora Ltd
Trading As	Lumkora Digital Agency
Company Number	17241709
Registered Office	66 Paul Street, London EC2A 4NA
Email	hello@lumkora.agency
Website	lumkora.agency
Data Controller	Lumkora Ltd

 

2. Information We Collect

We may collect and process the following categories of personal data:

 

2.1 Information You Provide Directly

• Full name and contact details — name, email address, phone number
• Business information — company name, website URL, industry type
• Project details — information about your website requirements and brief
• Payment information — billing address and payment details (processed securely via third-party providers)
• Communications — emails, messages, and enquiries you send to us
• Newsletter subscriptions — email address and preferences

 

2.2 Information Collected Automatically

• Technical data — IP address, browser type, device type, operating system
• Usage data — pages visited, time spent on site, links clicked
• Cookie data — preferences, session information and analytics data
• Referral data — how you found our website

 

2.3 Information from Third Parties

• Social media platforms — if you contact us via LinkedIn, Facebook or Instagram
• Google Analytics — anonymised website usage data
• Zoho CRM — lead and contact management data

 

3. How We Use Your Information

We use your personal data for the following purposes:

 

Purpose	Lawful Basis	Retention
Responding to enquiries and providing quotes	Legitimate interest / Contract	6 months
Delivering website design and digital services	Contract performance	7 years
Processing payments and invoicing	Contract / Legal obligation	7 years
Sending newsletters and marketing emails	Consent	Until unsubscribed
Improving our website and services	Legitimate interest	26 months
Complying with legal and regulatory obligations	Legal obligation	7 years
Managing our CRM and client relationships	Legitimate interest	Duration of relationship
Sending service updates and project communications	Contract	Duration of project

 

4. Cookies

Our website lumkora.agency uses cookies to improve your experience and analyse how our site is used. Cookies are small text files placed on your device when you visit our website.

 

4.1 Types of Cookies We Use

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — Google Analytics cookies that help us understand how visitors use our website. All data is anonymised.
• Preference cookies — remember your settings and preferences to improve your experience.
• Marketing cookies — used to deliver relevant content and track the effectiveness of our campaigns.

 

4.2 Managing Cookies

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies visit www.allaboutcookies.org.

 

5. Sharing Your Information

We do not sell, rent or trade your personal data. We may share your information with the following trusted third parties where necessary:

 

Third Party	Purpose	Location
Zoho CRM & Mail	Client relationship management and email communication	EU / UK
Google Analytics	Website analytics and performance tracking	USA (SCCs apply)
WordPress & Hosting Provider	Website infrastructure and hosting	UK / EU
Stripe / PayPal	Secure payment processing	UK / USA
ClickUp	Project management and task tracking	USA (SCCs apply)
Freelance contractors	Website build and design delivery (under NDA)	UK
HMRC	Legal and tax compliance obligations	UK

 

6. International Data Transfers

Some of our third-party service providers are based outside the UK. Where we transfer personal data outside the UK we ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO) or equivalent mechanisms to protect your data.

 

7. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, destruction or alteration. These include:

 

• SSL encryption on all pages of lumkora.agency
• Secure password management and two-factor authentication on all systems
• Regular security updates and vulnerability monitoring
• Access controls limiting data access to authorised personnel only
• Secure email communication via Zoho Mail with SPF, DKIM and DMARC configured
• Regular data backups with encryption

 

While we take all reasonable steps to protect your data, no transmission over the internet is completely secure. If you believe your data has been compromised please contact us immediately at hello@lumkora.agency.

 

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation you have the following rights regarding your personal data:

 

Your Right	What It Means
Right to Access	Request a copy of the personal data we hold about you (Subject Access Request)
Right to Rectification	Ask us to correct inaccurate or incomplete personal data
Right to Erasure	Ask us to delete your personal data where there is no legitimate reason to retain it
Right to Restrict Processing	Ask us to pause processing your data in certain circumstances
Right to Data Portability	Receive your data in a structured, machine-readable format
Right to Object	Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent	Withdraw consent for marketing emails at any time
Right to Complain	Lodge a complaint with the ICO at ico.org.uk or call 0303 123 1113

 

To exercise any of your rights please contact us at hello@lumkora.agency with the subject line ‘Data Rights Request’. We will respond within 30 days.

 

9. Marketing Communications

We will only send you marketing emails if you have explicitly opted in to receive them. Every marketing email we send will include a clear unsubscribe link. You can withdraw your consent at any time by:

 

• Clicking the unsubscribe link at the bottom of any marketing email
• Emailing us directly at hello@lumkora.agency with the subject ‘Unsubscribe’
• Contacting us by phone or in writing

 

We will process your unsubscribe request within 5 working days. Please note that unsubscribing from marketing emails does not affect transactional emails related to services you have purchased from us.

 

10. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child please contact us immediately at hello@lumkora.agency and we will delete the information promptly.

 

11. Links to Third-Party Websites

Our website may contain links to third-party websites including social media platforms, payment providers and partner sites. This Privacy Policy applies only to lumkora.agency. We are not responsible for the privacy practices of third-party websites and we encourage you to read their privacy policies before providing any personal data.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes we will:

 

• Update the ‘Last Updated’ date at the top of this policy
• Post the updated policy on lumkora.agency/privacy-policy
• Notify existing clients by email where the changes are material

 

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

 

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

 

Data Controller: Lumkora Ltd Email: hello@lumkora.agency Website: lumkora.agency Post: Lumkora Ltd, 66 Paul Street, London EC2A 4NA Company No: 17241709

 

If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

 

• Website: ico.org.uk
• Phone: 07346 813355
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

 

Lumkora Digital Agency is committed to protecting your privacy and handling your data with integrity and transparency.