Terms and Conditions - Lumkora Digital Agency

LUMKORA DIGITAL AGENCY

Terms & Conditions

Last Updated: July 2026

Effective Date: July 2026

Lumkora Digital Agency — a trading name of Lumkora Ltd

Company No: 17241709

66 Paul Street, London EC2A 4NA

hello@lumkora.agency | lumkora.agency

Please read these Terms and Conditions carefully before engaging our services or using our website. By placing an order, signing a proposal, making a payment, or using https://lumkora.agency, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

About Us

Lumkora Digital Agency is a trading name of Lumkora Ltd, a company registered in England and Wales.

Field	Detail
Legal Name	Lumkora Ltd
Trading As	Lumkora Digital Agency
Company Number	17241709
Registered Office	66 Paul Street, London EC2A 4NA
Email	hello@lumkora.agency
Website	lumkora.agency

Services

Lumkora Digital Agency provides the following services:

Website Design & Redesign — custom WordPress, Shopify and WooCommerce websites
Brand Identity & Graphic Design — logos, colour palettes, typography and brand guidelines
Performance, Analytics & SEO — website optimisation, Google Analytics setup and search engine optimisation
Advanced Integrations & Infrastructure — CRM, payment gateway, email marketing and booking system integrations
Website Migration — safe transfer of websites from one platform to another with zero downtime
Care Plans — ongoing website maintenance, security updates and technical support

The specific services, deliverables, timelines and pricing for each project will be outlined in a written proposal or invoice provided to the client prior to commencement of work.

Service Charges & Pricing

All prices are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. The following pricing applies to all standard packages.

3.1 Website Design Packages

Package	Price	Pages Included	Delivery Timeline
Community Plan	£499	Up to 4 pages	2 weeks from content received
Starter Plan	£1,500	Up to 5 pages	2 weeks from content received
Growth Business	£2,400	Up to 10 pages	3 weeks from content received
E-Commerce & Booking	£4,000	Up to 15 pages	4 weeks from content received
Bespoke	Custom quote	Unlimited	Agreed at project start

3.2 Website Design Package — Features

Feature	Community £499	Starter £1,500	Growth £2,400	E-Commerce £4,000
Pages	3	5	10	15
Responsive Design	✅	✅	✅	✅
Custom Design	❌	✅	✅	✅
Contact Form	✅	✅	✅	✅
WhatsApp Button	✅	✅	✅	✅
Google Maps Embed	✅	✅	✅	✅
Basic SEO Setup	✅	✅	✅	✅
Advanced SEO Setup	❌	✅	✅	✅
Google My Business Setup	✅	✅	✅	✅
Google Analytics	❌	✅	✅	✅
Blog Section	❌	✅	✅	✅
CRM Integration	❌	❌	✅	✅
Newsletter Integration	❌	❌	✅	✅
WooCommerce / Shopify	❌	❌	❌	✅
Secure Payments	❌	❌	❌	✅
Booking System	❌	❌	❌	✅
Abandoned Cart Recovery	❌	❌	❌	✅
Staff Training (1hr video call)	❌	❌	❌	✅
Speed Optimisation	❌	✅	✅	✅
Revisions Included	1 round	2 rounds	3 rounds	3 rounds
SSL Certificate	✅	✅	✅	✅
WordPress CMS	✅	✅	✅	✅

3.3 Care Plans — Monthly Maintenance

Feature	Essential £40/mo	Standard £65/mo	Premium £120/mo
Backups	Weekly	Daily	Daily — stored 30 days
Plugin & Theme Updates	Monthly	Weekly (tested first)	Weekly (tested first)
Uptime Monitoring	Hourly checks	Every 30 minutes	Every 5 minutes
Security Scans	Weekly	Daily	Daily + Firewall
Email Support Response	72 hours	48 hours	24 hours priority
Performance Report	Quarterly	Quarterly	Monthly
Emergency Restore	Next business day	Within 4 hours	Within 2 hours
Content Updates	❌	1 hour per month	2 hours per month
Speed Optimisation Checks	❌	❌	Monthly
Google Analytics Review	❌	❌	Monthly
WordPress Core Updates	✅	✅	✅
Spam Protection	✅	✅	✅
Cancel Anytime	✅	✅	✅
Best For	New small sites	Established businesses	High-traffic / e-commerce

3.4 Additional Services & Hourly Rates

Service	Rate	Detail
Additional Revisions	£50 per hour	Beyond included revision rounds
Content Writing	£50 per hour	Website copy, blog posts, product descriptions
Emergency Support	£75 per hour	Out-of-hours urgent fixes — Care Plan clients only
Consultancy	£75 per hour	Strategy, digital marketing advice, training sessions
Rush Delivery	+25% of project fee	Delivery faster than standard timeline
Project Restart Fee	£75 flat fee	Projects inactive for 30+ days due to client delay
Extra Pages	£150 per page	Additional pages beyond package allowance
On-Site Photography	£150–£250	Travel to client location for photos
Full Content Package	£300	Visit + copy writing + stock images sourced

Payment Terms

All invoices are due upon receipt unless otherwise agreed in writing. The following payment schedule applies to all website design packages:

4.1 Payment Schedule

Package	Deposit	Midpoint	On Delivery	Total
Community Plan	£250 (50%)	—	£249 (50%)	£499
Starter Plan	£750 (50%)	£375 (25%)	£375 (25%)	£1,500
Growth Business	£1,200 (50%)	£600 (25%)	£600 (25%)	£2,400
E-Commerce & Booking	£2,000 (50%)	£1,000 (25%)	£1,000 (25%)	£4,000
Bespoke	50% on agreement	25% at midpoint	25% on delivery	Custom

4.2 Care Plan Billing

Care Plans are billed monthly in advance on the same date each month.
The first payment is due before the Care Plan commences.
Care Plan fees are non-refundable for the current billing period.
Lumkora Digital Agency reserves the right to adjust Care Plan pricing with 30 days written notice.

4.3 General Payment Conditions

Work begins only upon receipt of the required deposit payment.
Invoices are due upon receipt unless otherwise agreed in writing.
Late payments will incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
Work will be paused on any project where payment is overdue by more than 7 days.
Lumkora Digital Agency reserves the right to withhold delivery of completed work until all outstanding payments are received in full.
All payments are non-refundable once work has commenced on that stage of the project.
Accepted payment methods: bank transfer, debit card, credit card and PayPal.

Proposals & Agreements

All proposals issued by Lumkora Digital Agency are valid for 30 days from the date of issue unless otherwise stated.
A project is confirmed and work begins only upon receipt of the required deposit payment as outlined in Section 4.
Any changes to the agreed scope of work must be requested in writing and may result in additional charges and revised timelines.
Lumkora Digital Agency reserves the right to decline any project at its sole discretion.
These Terms & Conditions form part of every agreement between Lumkora Digital Agency and its clients.

Project Timeline & Delivery

Estimated timelines are provided in good faith and are subject to the client providing all required content, feedback and approvals on time.
Standard delivery timelines are: Community Plan — 2 weeks, Starter Plan — 2 weeks, Growth Business — 3 weeks, E-Commerce & Booking — 4 weeks, Bespoke — agreed at project start.
Timelines begin from the date the required deposit is received AND all content has been provided by the client — whichever is later.
Lumkora Digital Agency will not be held responsible for delays caused by the client failing to provide content, feedback or approvals within agreed timeframes.
If a project is inactive for 30 days or more due to the client failing to respond or provide materials, a project restart fee of £75 will apply to resume work.
Rush projects requiring faster than standard delivery may incur an additional charge of up to 25% of the project value.

Client Responsibilities

To ensure smooth and timely delivery of your project the client agrees to:

Provide all required content — text, images, logos and other materials — within 7 working days of the deposit payment
Respond to requests for feedback, approvals and clarifications within 3 working days
Ensure all content provided is accurate, legally compliant and does not infringe any third-party intellectual property rights
Provide one consolidated set of revision requests per review round — not multiple rounds of piecemeal changes
Ensure they have the legal right to use any images, content or materials supplied to Lumkora Digital Agency
Maintain access to their domain, hosting and any third-party accounts required for the project
Complete all required approval sign-offs before the website goes live

Revisions & Amendments

Each package includes a set number of revision rounds as detailed in Section 3.2.
A revision is defined as minor changes to existing design or content — not a complete change of direction or new requirements.
Revisions beyond the included allowance will be charged at £50 per hour.
Requests for significant changes to the agreed scope — including redesigns, additional pages or new features — will be treated as a separate project and quoted accordingly.
All revision requests must be submitted in writing via email to hello@lumkora.agency.

Intellectual Property & Ownership

9.1 Client Ownership

Upon receipt of full and final payment the client will own all intellectual property rights to the final deliverables including website design, logo, brand assets and written content specifically created for their project.

9.2 Lumkora Ownership During Project

All work produced by Lumkora Digital Agency remains the intellectual property of Lumkora Ltd until full payment has been received. We reserve the right to withhold files and transfer of ownership until all invoices are settled in full.

9.3 Portfolio Rights

Lumkora Digital Agency reserves the right to showcase completed work in our portfolio, on our website and on social media unless the client requests confidentiality in writing prior to project commencement.

9.4 Third-Party Assets

Stock images, fonts, icons and plugins purchased or licensed for use in a project may be subject to their own licensing terms. The client is responsible for ensuring ongoing compliance with any such licences after project handover.

9.5 Platform Licences

WordPress, Shopify, WooCommerce, Elementor and other platforms used in projects are subject to their own terms of service. The client is responsible for maintaining any required platform licences and subscriptions after project handover.

Confidentiality

Lumkora Digital Agency will treat all client information shared during a project as confidential and will not disclose it to third parties without written consent.
This includes business plans, pricing strategies, client lists, trade secrets and any other commercially sensitive information.
This obligation does not apply to information that is already publicly known or becomes publicly known through no fault of Lumkora Digital Agency.
Where freelance contractors are engaged to assist with project delivery they will be required to maintain the same level of confidentiality.

Care Plans & Ongoing Services

Care Plans are provided on a rolling monthly basis and will continue until cancelled by either party with 30 days written notice to hello@lumkora.agency.
Care Plans are billed monthly in advance on the same date each month.
Care Plan fees are non-refundable for the current billing period.
Lumkora Digital Agency reserves the right to adjust Care Plan pricing with 30 days written notice to the client.
Care Plans cover the services specified in the relevant plan description in Section 3.3 — additional work outside the plan scope will be quoted separately.
Lumkora Digital Agency cannot guarantee 100% website uptime as this is dependent on third-party hosting providers.
Care Plans are available to new clients and existing clients whose website was built by Lumkora Digital Agency.

Cancellation Policy

12.1 Cancellation by Client

The client may cancel a project at any time by notifying Lumkora Digital Agency in writing to hello@lumkora.agency.
Any payments made prior to cancellation are non-refundable.
If cancellation occurs mid-project the client will be invoiced for all work completed to date at a pro-rata rate based on the agreed project price.
Where the amount already paid does not cover the work completed the client will be invoiced for the outstanding balance which is due within 14 days.

12.2 Cancellation by Lumkora Digital Agency

Lumkora Digital Agency reserves the right to cancel a project if the client is in breach of these Terms & Conditions.
In the event of cancellation by Lumkora Digital Agency without fault on the part of the client a pro-rata refund will be issued for any work not yet completed.

Liability & Disclaimers

13.1 Limitation of Liability

To the fullest extent permitted by law Lumkora Digital Agency’s total liability to the client for any claim arising from or in connection with our services shall not exceed the total amount paid by the client for the specific project or service giving rise to the claim.

13.2 No Guarantee of Results

Lumkora Digital Agency does not guarantee specific results from SEO, digital marketing or any other service. Search engine rankings, website traffic and conversion rates are influenced by many factors outside our control including changes to search engine algorithms and market conditions.

13.3 Third-Party Services

Lumkora Digital Agency is not responsible for the performance, availability or pricing of third-party services including hosting providers, domain registrars, payment gateways, CRM platforms and social media networks. Pricing changes by third-party platforms are outside our control and are the client’s responsibility.

13.4 Website Downtime

Lumkora Digital Agency is not responsible for website downtime caused by hosting provider issues, server outages, domain expiry or any other factors outside our direct control.

13.5 Client Content

The client is solely responsible for the accuracy, legality and appropriateness of all content provided to Lumkora Digital Agency. We are not liable for any claims arising from client-supplied content including copyright infringement, defamation or inaccurate information.

Website & Content Accuracy

The client is responsible for proofreading and approving all content before the website goes live.
Lumkora Digital Agency will correct any errors introduced by us during the build process at no charge.
Errors in client-supplied content identified after the website has gone live will be corrected at the standard rate of £50 per hour.
Lumkora Digital Agency reserves the right to decline to publish content that is unlawful, defamatory, offensive or in breach of any third-party rights.

Domain Names & Hosting

Where Lumkora Digital Agency purchases a domain name or hosting on behalf of a client the client will be billed for the cost plus an administration fee.
Ownership of domain names purchased on behalf of a client will be transferred to the client upon full payment of all outstanding invoices.
The client is responsible for renewing their domain name and hosting upon expiry. Lumkora Digital Agency will endeavour to provide advance notice but is not responsible for service disruption caused by expiry.
Lumkora Digital Agency does not provide hosting as a standard service. Hosting recommendations will be provided but the client is responsible for managing their own hosting account.

Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
In the event of a dispute both parties agree to attempt to resolve the matter amicably through direct communication before initiating legal proceedings.
Lumkora Digital Agency reserves the right to pursue outstanding debts through the UK courts or a debt recovery service.

Changes to These Terms

Lumkora Digital Agency reserves the right to update these Terms & Conditions at any time.
Changes will be posted on lumkora.agency/terms-and-conditions with an updated effective date.
For existing clients material changes will be communicated by email with 30 days notice.
Continued use of our services after changes are posted constitutes acceptance of the updated Terms & Conditions.

Contact Us

If you have any questions about these Terms & Conditions please contact us:

Lumkora Digital Agency (trading name of Lumkora Ltd) Email: hello@lumkora.agency Website:https://lumkora.agency/?page_id=2610 Post: Lumkora Ltd, 66 Paul Street, London EC2A 4NA Company No: 17241709

By engaging Lumkora Digital Agency you confirm you have read, understood and agreed to these Terms & Conditions.