LUMKORA DIGITAL AGENCY
Privacy Policy
Last Updated: June 2026
Effective Date: June 2026
Lumkora Digital Agency — a trading name of Lumkora Ltd
Company No: 17241709
66 Paul Street, London EC2A 4NA
hello@lumkora.agency | lumkora.agency
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Who We Are
Lumkora Digital Agency is a trading name of Lumkora Ltd, a company registered in England and Wales.
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Legal Name |
Lumkora Ltd |
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Trading As |
Lumkora Digital Agency |
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Company Number |
17241709 |
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Registered Office |
66 Paul Street, London EC2A 4NA |
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Website |
lumkora.agency |
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Data Controller |
Lumkora Ltd |
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Information We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide Directly
- Full name and contact details — name, email address, phone number
- Business information — company name, website URL, industry type
- Project details — information about your website requirements and brief
- Payment information — billing address and payment details (processed securely via third-party providers)
- Communications — emails, messages, and enquiries you send to us
- Newsletter subscriptions — email address and preferences
2.2 Information Collected Automatically
- Technical data — IP address, browser type, device type, operating system
- Usage data — pages visited, time spent on site, links clicked
- Cookie data — preferences, session information and analytics data
- Referral data — how you found our website
2.3 Information from Third Parties
- Social media platforms — if you contact us via LinkedIn, Facebook or Instagram
- Google Analytics — anonymised website usage data
- Zoho CRM — lead and contact management data
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How We Use Your Information
We use your personal data for the following purposes:
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Purpose |
Lawful Basis |
Retention |
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Responding to enquiries and providing quotes |
Legitimate interest / Contract |
6 months |
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Delivering website design and digital services |
Contract performance |
7 years |
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Processing payments and invoicing |
Contract / Legal obligation |
7 years |
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Sending newsletters and marketing emails |
Consent |
Until unsubscribed |
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Improving our website and services |
Legitimate interest |
26 months |
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Complying with legal and regulatory obligations |
Legal obligation |
7 years |
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Managing our CRM and client relationships |
Legitimate interest |
Duration of relationship |
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Sending service updates and project communications |
Contract |
Duration of project |
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Cookies
Our website lumkora.agency uses cookies to improve your experience and analyse how our site is used. Cookies are small text files placed on your device when you visit our website.
4.1 Types of Cookies We Use
- Essential cookies — required for the website to function correctly. These cannot be disabled.
- Analytics cookies — Google Analytics cookies that help us understand how visitors use our website. All data is anonymised.
- Preference cookies — remember your settings and preferences to improve your experience.
- Marketing cookies — used to deliver relevant content and track the effectiveness of our campaigns.
4.2 Managing Cookies
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies visit www.allaboutcookies.org.
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Sharing Your Information
We do not sell, rent or trade your personal data. We may share your information with the following trusted third parties where necessary:
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Third Party |
Purpose |
Location |
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Zoho CRM & Mail |
Client relationship management and email communication |
EU / UK |
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Google Analytics |
Website analytics and performance tracking |
USA (SCCs apply) |
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WordPress & Hosting Provider |
Website infrastructure and hosting |
UK / EU |
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Stripe / PayPal |
Secure payment processing |
UK / USA |
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ClickUp |
Project management and task tracking |
USA (SCCs apply) |
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Freelance contractors |
Website build and design delivery (under NDA) |
UK |
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HMRC |
Legal and tax compliance obligations |
UK |
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International Data Transfers
Some of our third-party service providers are based outside the UK. Where we transfer personal data outside the UK we ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO) or equivalent mechanisms to protect your data.
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Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, destruction or alteration. These include:
- SSL encryption on all pages of lumkora.agency
- Secure password management and two-factor authentication on all systems
- Regular security updates and vulnerability monitoring
- Access controls limiting data access to authorised personnel only
- Secure email communication via Zoho Mail with SPF, DKIM and DMARC configured
- Regular data backups with encryption
While we take all reasonable steps to protect your data, no transmission over the internet is completely secure. If you believe your data has been compromised please contact us immediately at hello@lumkora.agency.
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Your Rights Under UK GDPR
Under the UK General Data Protection Regulation you have the following rights regarding your personal data:
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Your Right |
What It Means |
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Right to Access |
Request a copy of the personal data we hold about you (Subject Access Request) |
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Right to Rectification |
Ask us to correct inaccurate or incomplete personal data |
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Right to Erasure |
Ask us to delete your personal data where there is no legitimate reason to retain it |
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Right to Restrict Processing |
Ask us to pause processing your data in certain circumstances |
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Right to Data Portability |
Receive your data in a structured, machine-readable format |
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Right to Object |
Object to processing based on legitimate interests or for direct marketing |
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Right to Withdraw Consent |
Withdraw consent for marketing emails at any time |
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Right to Complain |
Lodge a complaint with the ICO at ico.org.uk or call 0303 123 1113 |
To exercise any of your rights please contact us at hello@lumkora.agency with the subject line ‘Data Rights Request’. We will respond within 30 days.
- Marketing Communications
We will only send you marketing emails if you have explicitly opted in to receive them. Every marketing email we send will include a clear unsubscribe link. You can withdraw your consent at any time by:
- Clicking the unsubscribe link at the bottom of any marketing email
- Emailing us directly at hello@lumkora.agency with the subject ‘Unsubscribe’
- Contacting us by phone or in writing
We will process your unsubscribe request within 5 working days. Please note that unsubscribing from marketing emails does not affect transactional emails related to services you have purchased from us.
- Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child please contact us immediately at hello@lumkora.agency and we will delete the information promptly.
- Links to Third-Party Websites
Our website may contain links to third-party websites including social media platforms, payment providers and partner sites. This Privacy Policy applies only to lumkora.agency. We are not responsible for the privacy practices of third-party websites and we encourage you to read their privacy policies before providing any personal data.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes we will:
- Update the ‘Last Updated’ date at the top of this policy
- Post the updated policy on lumkora.agency/privacy-policy
- Notify existing clients by email where the changes are material
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
- Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
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Data Controller: Lumkora Ltd Email: hello@lumkora.agency Website: lumkora.agency Post: Lumkora Ltd, 66 Paul Street, London EC2A 4NA Company No: 17241709 |
If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 07346 813355
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Lumkora Digital Agency is committed to protecting your privacy and handling your data with integrity and transparency.